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PRIVACY POLICY – MQ REALTY using CRM function at www.airhomes.com.au

1. Our Privacy Commitment

MQ REALTY complies with the Australian Privacy Principles contained within the Privacy Act 1988 and the Privacy Amendment (Enhancing Privacy Protection) Act 2012 to protect the personal information MQ realty holds about individuals.

This Privacy Policy forms part of MQ REALTY Terms and Conditions for access to the Website and is to be read in conjunction with those Terms and Conditions.

This Privacy Policy outlines how and why, MQ REALTY collects and manages your personal information. It is our policy to only collect personal information which is reasonably necessary for our dealings with the individual. We only use personal information for the purpose specified or which is reasonably apparent at the time the information was collected, or for a related purpose for which the individual would reasonably expect it to be collected.

This Privacy Policy is available on Our Website and can be made available to you on reasonable request. We may, from time to time, update, revise, amend or replace this Privacy Policy by posting any changes to it on our Website or by giving you any other form of notification. Previous editions of the Privacy Policy will be available on reasonable request.

By providing us with your information, you consent to us using your information and disclosing it for the purposes set out in this Privacy Policy.

For the purposes of the Privacy Policy:
“Personal Information” is defined as information or an opinion that can identify or can reasonably identify an individual. This may include an individual’s name, address, email address and telephone numbers. The type of personal information that We collect will depend upon what dealings you may have with Us.
“Website” means the means the website of www.airhomes.com.au.
References to “We”, “Us” or “Our” in this document refers to MQ REALTY and its authorised employees and our souring contract workers.

MQ Realty uses the www.airhomes.com.au software technology, licensed from Angel’s Capital Consulting Pty Ltd (“Airhomes Sale”), which provides digital functionalities and CRM and hosting services. MQ Realty remains the data controller for all personal information collected via this website from MQ Realty’s listing page which includes existing properties for sales and lease, off the plan properties and Land & House packages.

2. How we collect information

We collect personal information from the individual in a number of ways, including:
We collect information through:
• enquiry forms
• account creation (if enabled)
• AI chat tools
• cookies and website tracking vis email and SMS
• interactions with property listings
• direct communication with our agency team and our referral marketing managers and partners
• any user who invites you to be come our website user

3. How we collect personal information from other sources

Whenever it is reasonable and practical to do so, we collect personal information directly from you. However, in some circumstances, we may collect personal information directly from third party (including our Marketing Managers and Partners in their use of the Website), where it is reasonably necessary for us to do so in relation to the services we are supplying.

4. What kind of information we collect

We will only collect personal information which is reasonably necessary for dealings with the individuals using the Website. The type of personal information we collect may include, but is not limited to:

A. Personal Information
• Name
• Email
• Phone
• Property enquiry details
• Inspection bookings
• Preferences and search behaviour
• Uploaded documents (if applicable)
B. Technical Information
• Browser type
• Device identifiers
• IP address
• Website visit time
• Cookies & tracking data
• Session analytics
C. Automated Interaction Data
When using chatbots or AI tools, we may store:
• Conversation transcripts
• Questions asked
• AI responses provided
• Recommendation activity

You may choose to contact us anonymously where it is lawful and practicable to do so. You will also be able to use Our Website anonymously. However, if you wish to access the restricted areas of Our Website, you will need to identify yourself.

Principally we do not collect ID documents when reserve the unit. However, we put optional file upload in our reservation page only if necessary, properly identification purpose to buyers’ details to avoid any mistype of name or address.

5. Why we collect information and how it may be used

It is our policy to only use your personal information for the purpose which was either specified or reasonably apparent at the time the information was collected.

In general, we will use your personal information for the following purposes:

• Allowing you to maximise your use of the Website;
• To further response to your enquiry and further provide real estate related services
• To liaise and exchange information with developers and other sellers of real estate promoted for sale on the Website and to identify agents, contractors, legal, financial and other advisors, in relation to or in connection with the sale or potential sale of any property listed on the Website.
• To tell you about any other services that and persons appointed as Marketing Managers and Marketing Partners of the Website provide, unless you tell us not to (this is referred to as direct marketing);
• Communicating with you;
• Complying with regulatory and legal obligations;
• To inform you of any products, services and/or benefits provided by us which we consider may be of interest to you.
• Any other purpose to which you have consented.

You can tell us at any time if you no longer which to receive direct marketing information or offers from us. We will process your request as soon as reasonably practicable after receipt of the request.

We keep personal information on our servers indefinitely. Subject to any no- excludable legal obligation, we will remove your personal information upon your request.

6. Use of AI & Automated Decision-Making
Our platform may uses AI for:
• property recommendations
• automated chat responses
• automated summaries
• system-generated information
AI outputs may not always be accurate and must not be relied upon without verification.
7. AI-Generated Content & Automated Tools
Some website features use automated systems or AI technologies.
AI-generated responses:
• Are general information only
• May contain errors
• Should not be treated as professional advice
You should independently verify all AI-provided suggestions.

8. How do we share your personal information

We may disclose your personal information as part of our service as follows:

Sharing personal information with third parties:

We may seek and use personal information from, and use or disclose personal information about you, to third parties in relation to or in connection with the potential or actual purchase of a property from the Website. These third parties may include:

• Your representatives, agents, accountants, financial advisers, conveyancers, mortgage representative or lawyers, property sellers include developer and builder or airhomes marketing managers and marketing partners who referred you as their clients to us.

We require that all of those to whom we disclose personal information, or who may have access to personal information have appropriate controls to protect your personal information in a manner that is consistent with our Privacy Policy, including in relation to security and confidentiality. They must only use your personal information for authorized purpose and what is required for them to perform their services for Us and the relevant individual.

Sharing Personal information outside of Australia

We may store information about you in cloud or other types of networked or electronic storage. An electronic or networked storage can be accessed from various countries through an internet connection.

Your information may be shared with third parties TO THOSE ENTITIES AND REMOTE PREFESSHIONAL STAFFS (VITRUAL ASSISTANTS) THAT DOING BUSINESS WITH MQ REALTY. We take reasonable steps to make sure that the overseas recipients of your personal information do not breach the privacy obligations relating to it. In the event that a disclosure is made in an overseas country, disclosure will be made in accordance with the Australian Privacy Principles, including ensuring that the overseas recipient has appropriate data handling arrangements in place. In any event, by providing your details pursuant to this document, you consent to your information being disclosed in this manner.

Assignment of registered user to other partners or other managers
As MQ REALTY’s listings at www.airhomes.com.au website is multilevel buyers marketing lead website, introducer such as marketing partner and marketing manager who introduce their contacts to the MQ REALTY website to user reserves the right of user information and incentives earning from user to assign to other referral marketing partner and referral marketing manager if you referred by partners and complete the purchase. When marketing partners refer their clients to MQ Realty using airhomes platform, we assume they have consent from you to pass your contact to MQ Realty. Otherwise, please contact us separately so we can remove your information from our database.

9. Disclosure information
We may disclose your personal information to:
• Related stakeholders includes Developers, Builders, Vendors and property project teams and MQ Realty staffs who can follow you up for real estate services (when you enquire/reserve)
• Third-party contractors supporting our operations
• Airhomes.com.au (as a technology processor only)
• IT hosting providers (including cloud storage services)
• Professional advisers (legal, accounting, marketing)
• Government or regulatory authorities when required by law

10. Accessing your information and Keeping your information up to date

You have a right to access your personal information. We ask that you provide your request for access in writing by contacting our Privacy Officer (contact details below). We may require you to verify your identity.

If You believe that any of your information is inaccurate, out of date, or incomplete, you may request the information be updated by contacting our Privacy Officer and providing the updated information.

The above services are provided free of charge.

There may be some legal, regulatory or administrative circumstances where your request is denied. If your access is denied, we will provide you with the reasons for doing so.

11. Keeping your information secure

We take reasonable measures to ensure the personal information we hold is kept secure, and protected from unauthorized access, modification, misuse, interference and loss.

However, we cannot guarantee that unauthorised personnel will not gain access to your personal information despite our best efforts. We exclude any liability and you agree that MQ REALTY and www.airhomes.com.au is not liable for the actions of any other party accessing your personal information or for any personal information which is lost, damaged, stolen or unlawfully accessed or unlawfully used while it is held or in the possession of a third party who has the ability to gain access to your personal information from www.aihomes.com.au and its software.

12. Cookies

www.airhomes.com.au uses cookies to provide you with a better user experience. A cookie is a small data file that we transfer to your computer’s hard disk. We do not use cookies to collect personally identifiable information.

When you visit the Website, we send one or more cookies to your computer or other device that uniquely identifies your browser.

We may use cookies to better understand how you interact with the Website or the Website, to monitor aggregate usage by our users and web traffic routing on the Website, and to improve the Website and Our services. Most internet browsers automatically accept cookies. If you do not wish to receive cookies you should set your browser to refuse cookies.

www.airhomes.com.au uses cookies for:
• Website functionality
• User experience improvement
• Analytics and performance tracking
• Advertising and remarketing (if enabled)
You may disable cookies in your browser settings, but some features may not function correctly.

13. Contacting Us

If you require any further information about the management of your personal information, or have any queries or complaints, you should contact:

The Privacy Officer of MQ Realty
Shop 2/164-166 Victoria Ave Chatswood NSW 2067
[email protected]

For any further information about privacy issues and the protection of privacy, please visit the Office of the Australian Information commissioner’s website at http://www.oaic.gov.au.

14. Updates to our privacy policy

We reserve the right to review and update this Privacy Policy at any time. Please check this privacy policy link for updates.